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Terms of Service

DINEAMIC 100% SATISFACTION GUARANTEE

We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at team@dineamic.com.au. We’re happy to provide you with a credit for that meal to use on your next order.  

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products. 

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.  

For more information on refunds, please refer to our refund policy.

PLACING AN ORDER FOR PRODUCTS

You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions.

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store.

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store.

DELIVERY OF PRODUCTS

We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfil your order that we have accepted.

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property.

Your delivery will be left somewhere that is deemed safe. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

To ensure both convenience and safety, we kindly request that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions on a secure location within the apartments where the driver can safely leave the order.

For customers residing in apartment blocks or units, our standard delivery practice is to deliver your order to the front of the building. Once your delivery box has arrived, our drivers will make every effort to locate a secure spot for its placement. Please note that our drivers are unable to buzz apartments or make overnight calls to customers. Hence, we advise against choosing overnight deliveries for apartment blocks.

It is your responsibility to ensure that the delivery day you select fits with your schedule. In the instance that it is not safe to make delivery and we cannot get in contact with you, then no delivery will be made and a re-delivery fee may apply.

Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions.

You agree that you’re permitted to accept deliveries at the shipping address you provide.

ACCEPTANCE OR REJECTION OF AN ORDER

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

CANCELLING AN ORDER

We may cancel any part of an order (including any orders that we have accepted)
without any liability to you for that cancellation at any time if:  

• The requested products in that order are not available; or

• There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or

• The order has been placed in breach of these terms and conditions.

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.
You may cancel an order 5 business days prior to the selected date of delivery.
We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or team@dineamic.com.au.

FEES AND CHARGES

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
• The purchase price of each product that is ordered;
• The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and
• Any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.
The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.

You acknowledge that:
• We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and
• All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).
Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:
• A product that you have ordered is not available and we have not provided you with a substitute; or
• You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.

PAYMENT METHODS

You must pay the fees and charges online using the online payment methods below:

We accept the following payment methods:
• Visa; Visa Debit
• MasterCard; MasterCard Debit
• American Express
• PayPal
• AfterPay
• ZipPay

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.

PayPal may be used to make payment online by logging into your account and completing all necessary details.

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions.

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions.

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.

STOCK OUTAGES OR MISSING ITEMS IN DELIVERY

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund or credit for the missing items. 

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay.

In the event that there has been an error with your delivery, (including, but not limited to, delivery to an incorrect address or delivery failure due to delivery driver not following reasonable instructions) please contact the customer service team as soon as you are able. The customer service team will determine the best course of action to correct the error, which may include re-delivery on a mutually agreed date or a credit or refund, not both.

Deliveries delayed due to circumstances outside the control of Dineamic do not fall under this condition (please see above for terms on delivery delays).

We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

REFUND POLICY

Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation, but we will pay the shipping cost if need be.


We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay.


Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law.

PROMOTIONS & DISCOUNT CODES

Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person. Discounts cannot be applied to gift cards.

1. Discount codes should be applied at the checkout when placing your order and cannot be retroactively used for refunds or in exchange for products. 

2. Dineamic retains the right to modify or discontinue discount codes at any time. Codes designated as 'first order' or 'new customers only' should be applied during your initial purchase and cannot be applied retroactively. 

3. Each discount is valid for a single use per person and cannot be utilised multiple times by the same customer using different contact information. 

4. It is crucial to apply the discount code while it remains valid. If the code has expired, we will not reactivate/extend the code. 

5. If you encounter any issues with the code, please contact our customer experience team before finalising your order. 

6. In cases of discount code misuse or abuse, customers may be asked to reimburse the discounted amount, have their order cancelled at the discretion of Dineamic, or face restrictions on using Dineamic's online store.

COUPON & GIFT CARD USAGE

Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.

Gift cards may be purchased online for use by the purchasing customer or as a gift for another person. Gift cards purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift card, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift card, must be paid for in full using one of the accepted payment methods. Discounts cannot be applied to gift cards.

BUNDLES

• Discount codes will not apply to total cart order, if you have added a bundle to your cart
• If one of these meals is out of stock, it will be replaced with one of the other meals from the bundle
• Dineamic reserves the right to change or end this offer at our discretion
• Customers on a NDIS or HCP co-payment arrangement will need to contact Dineamic customer service to access this offer.

MOBILE PROGRAM TERMS OF SERVICE

The Dineamic mobile message service (the "Service") is operated by Dineamic (“Dineamic”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Dineamic’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dineamic through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dineamic. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dineamic mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email team@dineamic.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.