Like the rest of Australia (and the world) we’re adapting and evolving to ensure we keep our team and customers safe and healthy during this season. On top of changing our delivery to contactless, we’ve relocated our head office team, separating them from our chefs and operations team members. We’ve also implemented new shifts for our chefs, separated by a no work period to allow for the shifts to transition safely without contact.
We’re happy to report that we’ve seen an increase in demand for fresh, convenient and healthy ready to eat meals from our community, but as a result, we’re experiencing a higher than usual volume of calls and orders. If you have any questions about our operations during this time, please refer to the below.
Thanks for your patience and understanding. We’re excited to play a part in keeping you happy and healthy during this season.
Love from the team at Dineamic.
Purchasing Dineamic meals
We’re still operating business as usual and delivering healthy and delicious meals that you can order online or instore at our South Yarra location. You can also pick up your online order from South Yarra. For location and opening hours, click here
Our delivery time frames remain the same, however in order to adhere to social distancing guidelines and minimise the risk of unintended transmission of COVID-19, drivers will leave the delivery on your doorstep and send you an SMS to notify you when it’s there.
If you have any special delivery instructions, please include these in your order or contact our customer service team on (03) 8669 0587 and advise
If your delivery is missing a meal, please email us at email@example.com and we will organise a credit or refund for you.
Availability of meals
We’ve been overwhelmed with demand for some meals, so have had to temporarily reduce our menu so we can produce larger quantities for our customers. The below items are temporarily out of stock:
Gluten Free Vegetable Lasagne
Low FODMAP Korma Lamb Curry
Low FODMAP and Gluten Free Beef Lasagne
Chicken & Chilli Sambal Salad with Brown Rice
Chicken, Pumpkin & Couscous Salad
Mexican Chickpea Salad
Moroccan Vegetable Tagine
Moroccan Vegetable Tagine with Couscous
Oven Roasted Barramundi with Vegetable Paella
Vegetable & Bean Ragout
Vegetable & Bean Ragout with Rice
Swapping or replacing out of stock meals
Our food is prepared fresh and quickly packed to order. To retain the freshness of the food and ensure we pack it to the highest quality, we’re unable to delay an order and swap items before it is packed and shipped.
Shelf life of meals
All of our meals are prepared and packed fresh to order and from the date you receive them, will have a lifespan of at least 7 days before the use by date. You can also freeze your meals to make them last longer. We recommend consuming them within 3 months to preserve optimal freshness and flavour.
Response and wait times
Firstly, we’re so sorry if you’re experiencing a longer than usual response time, thank you so much for your patience. This season has brought on a higher than normal volume of orders and enquiries, which has resulted in our response time being longer than we’d like. We are responding to every enquiry, and will get back to you as soon as possible. Please bear with us while we navigate this season.
Our team is experiencing an influx of customer enquiries so it may take a little longer to process a refund for you. Once processed on our end, it can take up to three weeks for the funds to reach your account depending on the financial institution you bank with.
If for any reason you may need to cancel your order, a cancellation fee may apply.
Up to 48 hours prior to day of delivery, then a $5.00 cancellation and processing fee may apply;
- On the day of delivery, then we may charge you a cancellation fee of $30.00 and the charges for any perishable products that were ordered.
To confirm your cancellation, please contact our team on (03) 8669 0587 during Office Hours