We are currently experiencing significant demand and as a result our Customer Service line is receiving high volumes of calls and enquiries. Rest assured, we are responding to these as quickly as we can. In the meantime, please refer to the below Q&A which may help to answer your questions.
Why are my favourites not available online?
Due to a significant increase in demand, we have temporarily reduced our menu to be able to product larger quantities to serve our customers. The items that are temporarily out of stock are:
Gluten Free Beef Lasagne
Low FODMAP and Gluten Free Beef Lasagne
Gluten Free Vegetable Lasagne
Chicken & Chilli Sambal Salad with Brown Rice
Chicken, Pumpkin & Couscous Salad
Mexican Chickpea Salad
Low FODMAP Korma Lamb Curry
Moroccan Vegetable Tagine
Moroccan Vegetable Tagine with Couscous
Oven Roasted Barramundi with Vegetable Paella
Vegetable & Bean Ragout
Vegetable & Bean Ragout with Rice
Will I still be able to order food?
Yes, we are still operating as usual and deliver your delicious food to your door, despite a few menu items being temporarily out of stock.
Why is it taking so long to get a response from my emails/ enquiries?
We understand your frustration and thank you for your patience. We are currently experiencing an unprecedented amount of calls and our team is working hard to help all of our customers as quickly as possible. Rest assured we will attend to your enquiry or issue as soon as we can!
Why are there meals missing from my delivery?
Due to a significant increase in demand, an item you have ordered online may become out of stock before it updates on the website. We apologise for the inconvenience of this and ask that you notify us if this has happened and we will issue you a refund as soon as possible.
Why is my refund taking so long to process?
Our team is experiencing an influx or customer enquiries so may take a little longer to process a refund for you.
Why is my order item not replaced when out of stock?
Our food is prepared fresh and quickly packed to order. To retain the freshness of the food and ensure we pack it to the highest quality, we are unable to delay your order and swap items before it is packed and shipped.
How will delivery be affected?
Our delivery time frames remain the exact same, however in order to adhere to “social distancing” guidelines to reduce the spread of COVID-19, drivers will leave your delivery on your doorstep and send you an SMS to notify each customers of their successful delivery. We understand this may cause some inconveniences for many customers, but it is important to help minimise the risk of unintended transmission of the virus.
We thank you for your patience and understanding at this challenging time and look forward to serving you our fresh & delicious food!