Dineamic loves getting our Delicious Nutritious Fast Food to your doorstep. All Dineamic Food packages are delivered in frozen refrigerated vehicles. Should you not be home upon delivery of your Dineamic Food we advise our customers to leave a cooler chest at the front door. Our delivery Dineamo’s will place your meals in the cooler chest for you, but all Dineamic Food should be placed in your freezer or fridge shortly after delivery.

*All online orders over $130 receive free delivery!

*Please note we are unable to deliver to PO Boxes or Parcel Lockers

     

VICTORIA ($15.00 Shipping Fee*)

*There will be no delivery on Monday June 8th due to the Queens Birthday Public Holiday. Melbourne Metro only: Delivery to Melbourne Metro occurs on the following days, needing at least 2 business days when making your selection: You can select the following delivery days: Monday   --   Wednesday   --   Friday Delivery will occur between 12:00pm - 7:00pm* *In circumstances where deliveries are to be made to a business address delivery will be made before 5:00pm At checkout simply select your preferred date of delivery for VIC Only and please allow at least 2 business days for delivery. For example, if an order is placed on Tuesday with Wednesday delivery selected then delivery will occur on Wednesday the following week. Regional Victoria We deliver to some regional areas (Mornington Peninsula, Geelong, Ballarat/Bendigo, Albury/Wodonga, Wangaratta, Phillip Island, Sale/Bairnsdale & Warnambool/Portland). Delivery day may vary to Metro Melbourne so please contact team@dineamic.com.au and a Dineamic Team member will be in touch to inform you of availability/pricing/delivery day to your area.

Collecting From Dineamic Foodstore & Kitchen

Customers can collect their Dineamic Food order free of charge from the Dineamic Foodstore & Kitchen located at 909 Burke Road Camberwell, 3124, during open hours. Simply select 'Pickup Order' option in the 'Delivery Options' on the checkout page of your online order. Your order will be ready for you to pick up within 1-2 business days. We will call you if there are any issues with fulfilling your order. ************************************************

WESTERN AUSTRALIA ($25.00 Shipping Fee*)

Currently ONLY delivering to PERTH METRO (Within 40km of city). Delivery schedule is fortnightly - Please see schedule below:
ORDERS PLACED BY: FOR DELIVERY ON:
Tuesday, 16th June 2015 Monday, 22nd June 2015
Tuesday, 30th June 2015 Monday, 6th July 2015
 Tuesday, 14th July 2015 Monday, 20th July 2015
Regional Western Australia We apologise that we do not currently offer delivery beyond metropolitan Perth. We hope to extend this service in the near future. **************************************************

QUEENSLAND ($25.00 Shipping Fee*)

Delivery Schedule is every 3 weeks- Please see schedule below: For Brisbane Metro, Gold Coast, Toowoomba , Boonah, Warwick, Allora & Pittsworth areas  only:
ORDERS PLACED BY: FOR DELIVERY ON:
Thursday, 11th June 2015 Wednesday, 17th June 2015
Thursday, 2nd  July 2015 Wednesday, 8th July 2015
 Thursday, 23rd  June 2015 Wednesday, 29th July 2015
*For Jimboomba/ Beaudesert, Gympie/Pomona & Bundaberg/Hervey Bay areas delivery will take place Thursday the same week (please see above schedule) *For Sunshine Coast & Northern Rivers delivery will take place on the Friday of the same week (please see schedule above) Regional Queensland For Regional areas note listed above, please contact team@dineamic.com.au and a Dineamic Team member will be in touch to inform you of availability to your area. *************************************************

NEW SOUTH WALES & A.C.T.** ($20.00 Shipping Fee*)

Currently delivering to SYDNEY & CANBERRA. Delivery schedule is fortnightly (Hoping to go weekly!) - Please see schedule below:
ORDERS PLACED BY: FOR DELIVERY ON:
Thursday, 4th June 2015 Wednesday, 10th June 2015
Tuesday, 16th June 2015 Tuesday, 23rd June 2015
Tuesday, 30th June 2015 Tuesday, 7th July 2015
**A.C.T Shipping Fee is $25.00 and will be delivered the day after Sydney (i.e Wednesdays) Regional NSW For Regional deliveries please contact team@dineamic.com.au and a Dineamic Team member will be in touch to inform you of availability to your area. ***************************************************

SOUTH AUSTRALIA ($20.00 Shipping Fee*)

Delivery schedule is now weekly as of May in Adelaide City and Regional South Australia:
ORDERS PLACED BY: FOR DELIVERY ON:
Thursday, 11th June 2015 Thursday, 18th June 2015
Thursday, 25th June 2015 Thursday, 2nd July 2015
Thursday, 9th July 2015 Thursday, 16th July 2015
*Barossa Valley will be delivered the day after Adelaide (i.e Friday delivery) For all other delivery location enquiries please contact Dineamic at team@dineamic.com.au to see if we can assist.

Read our Terms & Conditions

DINEAMIC 100% SATISFACTION GUARANTEE

At Dineamic we want you to enjoy our food. If you’re not 100% satisfied with your Dineamic Food you can return your order to us for a full refund. We’ll even cover the return shipping cost. So if for whatever reason you’re not happy with your purchase, just email us at team@dineamic.com.au and tell us why. We will organise to get your Dineamic Food returned, and give you a full refund for your purchase. Please note our Dineamic 100% Satisfaction Guarantee is offered on good faith and we ask that it only be used in genuine cases where you have been unsatisfied with your food. We reserve the right to refuse a request for a return/refund policy if we believe a customer is abusing the policy.

PLACING AN ORDER FOR PRODUCTS

You may order products by selecting and submitting your order through the Site in accordance with these terms and conditions. Any order placed through this Site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

ACCEPTANCE OR REJECTION OF AN ORDER

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the Site or in your order. Each order placed for products through the Site that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you in accordance with these terms and conditions. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

CANCELLING AN ORDER

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if
  1. The requested products in that order are not available; or
  2. There is an error in the price or the product description posted on the Site in relation to the relevant product in that order; or
  3. That order has been placed in breach of these terms and conditions.
If we do so, then we will endeavor to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions. You may cancel an order (whether it is accepted by us or not):
  1. Up to 48 hours before the delivery window closes the day before your delivery, through the Site. If so, no fees or charges will apply to that cancellation; or
  2. In all other circumstances, by contacting us on (03) 8669 0587 during Office Hours. In this instance, if you cancel an order:
    • a) Before the day of delivery, then no fees or charges will apply to that cancellation; and
    • b) On the day of delivery, then we may charge you a cancellation fee of $30.00 and the charges for any perishable products that were ordered.

FEES AND CHARGES

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
  1. The purchase price of each product that is ordered;
  2. The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and
  3. The cancellation fee for an order that is cancelled as set out in clause 10.2(b) (ii); and
  4. Any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable. The purchase price of each product is shown on the product list on the Site at the time you place your order. The purchase price of a product on the Site may not be the same or correspond to the prices in any of our supermarkets for the same product. You acknowledge that:
  1. We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the Site at our store location or vice versa; and
  2. All pricing displayed on the Site may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).
Just like in our store, prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:
  1. A product that you have ordered is not available and we have not provided you with a substitute; or
  2. You cancel an order under Clause 10.2(a) and we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.

PAYMENT METHODS

You must pay the fees and charges online using the online payment methods in Clauses 12.2 We accept the following credit cards:
  1. Visa; Visa Debit
  2. MasterCard; MasterCard Debit
If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order. You must not pay, or attempt to pay, for products through any fraudulent or unlawful means. We will provide you with a receipt at time of delivery which specifies the total fees and charges for the products in the order and the out of stock products including the dollar value refunded to your card of purchase.

SUBSTITUTION OR MISSING ITEMS IN DELIVERY

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. If you select the substitute option for some or all of your products in an order, then we will endeavour to provide you with a substitute product:
  1. When the product you have selected is not available; or
  2. If we are not able to supply the product that you have selected to you.
We aim to select substitute products that are of similar value and quality, but (subject to Clause 13.5) we reserve the right not to provide you with a substitute product even if a suitable substitute product is available. We provide you with an option to obtain a substitute product for most products. If selected by you, then we will endeavor to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. If so, then we will charge you the price of the product you ordered rather than the price of the substitute product. If there are missing items from your delivery, then you should check the receipt that we provided to you to determine if the missing product is marked as out of stock. If so, then we:
  1. will provide you with a credit to your card of purchase for the products that were not supplied.
In all other circumstances, you must contact us on (03) 8669 0587 during Office Hours within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not delivered to you, then we will (at your option): (i) provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or (ii) arrange for a re-delivery of the missing item at an agreed time. If you wish to return a product that was provided to you under these terms and conditions, then you may:
  1. return that product to our store/s for a refund; or
  2. contact us by telephone within 6 hours of the delivery time to make arrangements to return that product. In this instance, you may:
  3. return the product to us at the time we deliver your next order; upon confirmation from driver the good/s have been received we will refund your card of purchase with the funds being available within 3-5 business days.
You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may reject or deny your claim. Clause 14.1 does not apply to Perishable Products. [Read Less]