If you wish to modify or cancel your order, we kindly ask you to contact our Dineamic Customer Experience Team promptly on (03) 8669 0587 or email@example.com.
As we use high quality fresh ingredients and prepare our meals daily, it is important to note that any changes to your order, including cancellations due to an error or change of mind, can only be accommodated before the cut-off period expires. The cut-off period begins five business days prior to your chosen delivery date.
Please understand that once the cut-off period has expired, we are unable to honour any change or cancellation requests. This is because your order will already be in the process of being prepared in our kitchens and arranged for delivery through our third-party partners. Should you fail to notify us of your request before the cut-off period ends, the full amount of your order will be charged.
We would like to emphasise that any additions, deletions, or substitutions to an existing order are considered changes to the original request. After the cut-off period, we cannot modify the existing order; instead, a new order will need to be placed. Regrettably, we are unable to combine multiple orders.
Please be aware that any alterations made to an order may impact the applicable fees and the estimated delivery timeframe for that order.
To clarify, a refund can only be issued if we receive a change or cancellation request before the cut-off period expires. Please note that Dineamic reserves the right to offer a store credit at our discretion for cancellations made outside of these terms. We understand that exceptional circumstances may arise, and we strive to provide you with a seamless and convenient experience. Please don't hesitate to contact our customer service team at (03) 8669 0587 or firstname.lastname@example.org regarding your cancellation request.