Privacy Policy.

So that we can provide services to you, we may ask for personal details, such as your name, address, telephone number, or e-mail address. Some examples of where we may need these details are home deliveries, competitions or to liaise with the NDIA on your behalf. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Dineamic takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure, or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

The personal information that we ask for is generally used to provide goods or services to you. For example, to process a credit card transaction, we need your card number, or for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to send you direct marketing communications and advise you of new products and services. Direct marketing communications may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by using the opt-out facilities provided (e.g. an unsubscribe link). You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way, which does not personally identify individuals.

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you require access to your personal information, please email team@dineamic.com.au. Before we can provide you with access to your personal information, we will require proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.

If you need to update your information (e.g. change your address), please contact our customer service team.

Dineamic takes the security of your personal details very seriously. We utilise industry leading precautions to safeguard your personal information and ensure your online shopping experience with Dineamic is as safe as possible. All credit card payments made on the Dineamic website are processed via our secure payment gateway. Sensitive personal details are passed through the web using the strongest encryption technology available in today’s browsers, which is 128-bit Secure Sockets Layer (SSL). SSL is a standard security technology for establishing an encrypted link between a server and a client – this technology allows sensitive information such as credit card numbers and login credentials to be transmitted securely. More specifically, SSL is a security protocol.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner. For more info, visit http://www.oaic.gov.au/.