Terms of Service
DINEAMIC 100% SATISFACTION GUARANTEE
We’re proud of the meals we create at Dineamic and we want you to enjoy them too. If you’re not 100% satisfied with your Dineamic meal, simply get in touch with us at email@example.com and we’ll be happy to provide you with a credit for the meal on your next order.
Please note our 100% satisfaction guarantee is offered in good faith, so we ask that it’s only used in genuine cases where you have been unsatisfied with our products.
The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.
For more information on refunds, please refer to our refund policy.
PLACING AN ORDER FOR PRODUCTS
You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions.
Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store.
By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store.
DELIVERY OF PRODUCTS
We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfil your order that we have accepted.
We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible.
Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property.
Your delivery will be left somewhere that is deemed safe. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.
If you live in an apartment block or unit, our standard practice is to deliver to the front of the building. Our drivers will make an effort to leave your delivery box in a safe place once you have been alerted that it has arrived.
It is your responsibility to ensure that the delivery day you select fits with your schedule. In the instance that it is not safe to make delivery and we cannot get in contact with you, then no delivery will be made and a re-delivery fee may apply.
Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions.
ACCEPTANCE OR REJECTION OF AN ORDER
We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.
Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.
If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
CANCELLING AN ORDER
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
- The requested products in that order are not available; or
- There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or
- The order has been placed in breach of these terms and conditions.
If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.
You may cancel an order 5 business days prior to the selected date of delivery.
We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or firstname.lastname@example.org.
FEES AND CHARGES
We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
- The purchase price of each product that is ordered;
- The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and
- Any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.
The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.
You acknowledge that:
- We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and
- All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).
Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:
- A product that you have ordered is not available and we have not provided you with a substitute; or
- You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.
You must pay the fees and charges online using the online payment methods below:
We accept the following payment methods:
- Visa; Visa Debit
- MasterCard; MasterCard Debit
- American Express
If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.
PayPal may be used to make payment online by logging into your account and completing all necessary details.
AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions.
ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions.
You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.
We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.
STOCK OUTAGES OR MISSING ITEMS IN DELIVERY
You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:
- When the product you have selected is not available; or
- If we are not able to supply the product that you have selected to you.
When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.
If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.
Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay.
Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation, but we will pay the shipping cost if need be.
We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay.
Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law.
PROMOTIONS & DISCOUNT CODES
Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.
All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers..
For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.
Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.
COUPON & GIFT VOUCHER USAGE
Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.
Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods.