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Terms of Service


We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at We’re happy to provide you with a credit for that meal to use on your next order.

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products.

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

For more information on refunds, please refer to our refund policy.


You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions. 

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store. 

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store. 


We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfill your order that we have accepted.

Delivery Timing

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Delivery Procedure

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

Apartment Deliveries

For the convenience and safety of both our drivers and customers, we kindly ask that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions for a secure location within the apartment complex where the driver can safely leave the order.

Our standard delivery practice for customers in apartment blocks or units is to deliver orders to the front of the building. Please note that our drivers cannot buzz apartments or make overnight calls to customers. Therefore, we recommend against choosing overnight deliveries for apartment blocks.


It is your responsibility to ensure that the delivery day you select fits with your schedule. Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions. You agree that you’re permitted to accept deliveries at the shipping address you provide.


We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.  

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.  

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.  


We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:  

  • The requested products in that order are not available; or  
  • There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or  
  • The order has been placed in breach of these terms and conditions.  

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.  

You may cancel an order 5 business days prior to the selected date of delivery.  

We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or 


We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):  

  • The purchase price of each product that is ordered;  
  • The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and  
  • Any other fees and charges set out in these terms and conditions.  

All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.  

The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.  

You acknowledge that:  

  • We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and  
  • All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).  

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:  

  • A product that you have ordered is not available and we have not provided you with a substitute; or  
  • You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.  


You must pay the fees and charges online using the online payment methods below:  

We accept the following payment methods:  

  • Visa; Visa Debit  
  • MasterCard; MasterCard Debit  
  • American Express  
  • PayPal  
  • AfterPay  
  • ZipPay  

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.  

PayPal may be used to make payment online by logging into your account and completing all necessary details.  

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions 

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions 

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.  

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.  


You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:  

  • When the product you have selected is not available; or  
  • If we are not able to supply the product that you have selected to you.  

When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.  

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.  

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 


Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation. You must contact us on (03) 8669 0587 9am to 5 pm (AEST/AEDT) within 24 hours of the delivery time. 

We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law. 


Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.  

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.  

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.  

Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.  


Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.  

Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods. 

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Delivery Checker

We currently deliver to Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart and some regional areas. Enter your postcode below to see delivery cut offs and delivery days.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Delivery is free for all orders over $115. For orders under $115, a flat delivery rate of $15 applies.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Alex and Scott Pendlebury

Alex Pendlebury on nutrition, balance & life!

This year has been a wild ride. So we think it's a good time to take a moment, pause, reflect, and check in with yourself and how you’ve been managing all the ups and downs. Have you lost some balance in your life? Have you slipped away from those good habits you know make you feel best? It’s not too late to turn things around and get back on track with whatever goals you may have set earlier in the year!


An inspiration to all of us here at Dineamic, we checked in with ambassador Alex Pendlebury to chat all things nutrition, balance, and life in 2020. A qualified nutritionist and former gymnast, Alex has valued health and fitness for as long as she can remember. She values the power of good food and has built an established career through a range of ventures, including as a regular contributor to our recipe and meal development.


Read on for the full Q&A! 


What do you think is key to maintaining a positive relationship with food?

I think knowledge that good food is what fuels us. We need it to be our best. Physically to move well & to look well, emotionally to be happy, socially to be able to interact well with our friends, family and colleagues. Good, healthy food is what makes us get up and go! 


And also avoiding fad diets! You don’t want your diet/relationship with food going up and down, you want to try and stick to a balanced diet year round. If you have a day of overindulging don’t beat yourself up over it the following days, the next day just try to eat a heap of fresh food including fruit and lots of veggies and move on! Don’t go searching for a ‘quick fix’ like a no carb diet or skipping meals because that doesn’t work in the long run, and can really do damage your relationship with food.

What's your food philosophy and what influences your food choices?

I’m big on just keeping it simple and sensible. It’s a boring message but it’s the one that is the most enjoyable and sustainable in the long run. My philosophy is simple: 


Eat well - Healthy foods, most of the time. Eat whole foods, less processed, lots of plant-based. Don’t over eat. Moderate alcohol. Water, drink lots of it!


Be active - Get out and do something, anything! Each day. Try to work up a sweat a few times a week. Walking, playing sports, running, riding, weights, boxing, yoga, boot camp, swimming - mix it up.


Balance your lifestyle - Sleep, get lots of it. Socialise with family and friends, love and laugh! Work hard, love what you do. Manage stress. Take time out of your busy life to relax. 


Paint us a picture of what your average day looks like when it comes to food?

I usually have cooked oats with banana or berries, chia and hemp seeds in the morning. 


Mid morning, a coffee (almond cap) and make some corn thins and chopped carrot sticks with avocado, or hummus or nut butter. Or a piece of fruit and some rice crackers.  


Lunch is usually a big salad with heaps of different veg and tuna or brown rice. Or avocado toast with tomato and lemon.


Arvo snack is something like puffed corn and yoghurt. Or a protein smoothie. Or on the weekend I might have a glass of wine!


Dinner is always different. Grilled Fish and veggie stir fry or salad on the side, fried rice with a heap of chopped veggies, chicken and veg stir fry, a Dineamic meal with extra added veggies if I’m hungry! Homemade baked potato chips with guacamole and a salad, a rice salad, DIY Mexican wraps, veggie curry and rice or legumes, quinoa and chickpea salad, prawn and veg risotto.


After dinner I might have some Cobs popcorn and a hot cacao (choc) drink or a cuppa or chai tea and a few squares of chocolate. 

How would you define balance?

In terms of day-to-day eating, I think it’s as simple as making sure your meals are made up of fresh (unprocessed) wholefoods and eating plenty of vegetables and fruit. And if you occasionally feel like indulging in something sweet, some French fries or a glass of wine, then go for it! 


And in terms of meals, I like to think of a balanced meal as one including:


  • A few different vegetables (baked, stir- or air-fried, fresh chopped, salad) or fruit
  • Some complex carbs (like potatoes, brown rice, oats, any grains, whole grain sourdough bread, legumes, etc.) 
  • A protein source (like legumes, fish, lean meats, seafood, dairy like yoghurt) 
  • Plus a healthy fat source (including avocado, nuts, seeds, hummus, olive oil, and dairy) 
  • Favourite Dineamic meal from the new range and why?

    I can’t decide out of two! I loved the Middle Eastern Vegetable Tagine with Turmeric Couscous – I just love good plant-based meals full of grains, veggies and gut-loving fibre! And I also really enjoyed the Yellow Curry Coconut Chicken with Wild Rice Blend and Steamed Veggies - I love simple meals with a tasty twist! Usually curries are too dense for my liking but this is very well balanced. 

    What is one piece of advice you wish you could tell your younger self about health! 

    I would say not to compare yourself to others and focus on your own body, and your own journey! To NOT go on restrictive diets which make your weight yo-yo up and down. It really can affect your body in the long run. Keep it balanced and healthy year-round. The more you restrict your food the more likely you are to binge-eat later on, and that is not good for you or your mental health!

    What is your favourite cuisine? 

    Mexican, Italian or Greek. Anything fresh and I love seafood!

    Place you wish you could travel to right now! And why?

    I would travel to Greece or Hawaii! I just love the Greek islands…Santorini, Mykonos (the quiet side!) and Kos. They are so beautiful but also casual and have such a great chilled out vibe. And I love the fresh salads and seafood there! Hawaii is a go-to spot for us being a bit closer flight-wise, and we love it there too.  


    Want to try Alex’s favourite Dineamic meals? 

    We always love catching up with Alex. She gives great tips on how to recapture our best selves! If you’d like to try Alex’s favourite Dineamic meals, check out the Middle Eastern Vegetable Tagine or Yellow Curry Coconut Chicken. But why stop there? If those don’t tickle your fancy, you can shop the whole range of delicious, nutritious Dineamic meals here

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