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Terms of Service

DINEAMIC 100% SATISFACTION GUARANTEE

We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at team@dineamic.com.au. We’re happy to provide you with a credit for that meal to use on your next order.

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products.

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

For more information on refunds, please refer to our refund policy.

PLACING AN ORDER FOR PRODUCTS

You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions. 

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store. 

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store. 

DELIVERY OF PRODUCTS

We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfill your order that we have accepted.

Delivery Timing

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Delivery Procedure

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

Apartment Deliveries

For the convenience and safety of both our drivers and customers, we kindly ask that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions for a secure location within the apartment complex where the driver can safely leave the order.

Our standard delivery practice for customers in apartment blocks or units is to deliver orders to the front of the building. Please note that our drivers cannot buzz apartments or make overnight calls to customers. Therefore, we recommend against choosing overnight deliveries for apartment blocks.

Responsibilities

It is your responsibility to ensure that the delivery day you select fits with your schedule. Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions. You agree that you’re permitted to accept deliveries at the shipping address you provide.

ACCEPTANCE OR REJECTION OF AN ORDER 

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.  

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.  

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.  

CANCELLING AN ORDER 

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:  

  • The requested products in that order are not available; or  
  • There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or  
  • The order has been placed in breach of these terms and conditions.  

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.  

You may cancel an order 5 business days prior to the selected date of delivery.  

We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or team@dineamic.com.au 

FEES AND CHARGES 

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):  

  • The purchase price of each product that is ordered;  
  • The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and  
  • Any other fees and charges set out in these terms and conditions.  

All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.  

The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.  

You acknowledge that:  

  • We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and  
  • All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).  

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:  

  • A product that you have ordered is not available and we have not provided you with a substitute; or  
  • You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.  

PAYMENT METHODS 

You must pay the fees and charges online using the online payment methods below:  

We accept the following payment methods:  

  • Visa; Visa Debit  
  • MasterCard; MasterCard Debit  
  • American Express  
  • PayPal  
  • AfterPay  
  • ZipPay  

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.  

PayPal may be used to make payment online by logging into your account and completing all necessary details.  

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions 

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions 

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.  

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.  

STOCK OUTAGES OR MISSING ITEMS IN DELIVERY 

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:  

  • When the product you have selected is not available; or  
  • If we are not able to supply the product that you have selected to you.  

When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.  

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.  

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

REFUND POLICY 

Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation. You must contact us on (03) 8669 0587 9am to 5 pm (AEST/AEDT) within 24 hours of the delivery time. 

We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law. 

PROMOTIONS & DISCOUNT CODES 

Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.  

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.  

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.  

Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.  

COUPON & GIFT VOUCHER USAGE 

Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.  

Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods. 

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Delivery Checker

We currently deliver to Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart and some regional areas. Enter your postcode below to see delivery cut offs and delivery days.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Delivery is free for all orders over $115. For orders under $115, a flat delivery rate of $15 applies.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Your (Updated) Go-To Nutrition Dictionary

Your (Updated) Go-To Nutrition Dictionary

Dineamic Blog | The Nutrition Dictionary

This week, we’ve added some new nutrition terms to our ever-growing nutrition dictionary along with links to more resources that help you understand the constant stream of food and nutrition terms constantly being thrown your way.

Between reading blogs online, the latest magazines, Facebook, Instagram, and even the packaging on shelves at the supermarket, there seems to be an endless stream of food and nutrition terms, and the tricky part is, you can’t understand them all from the start (unfortunately), but we’re here to help. Think of this as your always up to date nutrition dictionary.

DIETITIAN

The Dietitians Association of Australia defines a Dietitian as:

"A dietitian is a person with a qualification in nutrition and dietetics recognised by national authority[s]. The dietitian applies the science of nutrition to the feeding and education of groups of people and individuals in health and disease."

Dietitians are tertiary qualified and have undergone additional supervised training and assessment to become a dietitian. All dietitians are nutritionists, but can also advise on dietary counselling, medical nutrition therapy and dietary therapy.

FAD DIET

Often using sensational language and luring you in with the promise of fast results, fad-diets are those that encourage you to spend lots, require paraphernalia to even get started, or encourage the elimination or restriction of particular food groups.

The unfortunate reality of fad-diets and yoyo-dieting is that they are often not sustainable for the long term or the weight lost comes back.

See our full post on How to Spot a Fad-Diet here.

FLEXITARIAN

If someone is Flexitarian it means that they follow a vegetarian or vegan diet most of the time, but sometimes eat meat or fish.

Having said that, in the last 12 months, we’ve seen flexitarian redefined to describe people who normally eat meat, but try to include at least 1-2 plant-based days of eating each week.

It’s a way to cut back on meat and increase your healthy intake of fruit, vegetables and grains. It's not just about reducing your intake of animal products but is also about making smart food choices in general. This means minimally-processed, nutrient-dense vegetables, fruits, grains, and dairy.

To find out more about the Flexitarian Diet, read our blog post here.

FODMAPs

In short, FODMAPs are a group of poorly absorbed fermentable short chained carbohydrates that can lead to excessive fluid and gas production causing gastrointestinal discomfort.

FODMAP stands for Fermentable, Oligosaccharides, Disaccharides, Monosaccharides, and Polyols. These are the culprits that cause the issues and are reduced in a Low FODMAP diet.

To find out more about what each of these carbohydrates are, and the Low FODMAP diet in general, then check out our post here.

FREE RANGE CHICKEN

Free range chicken is a tricky one in Australia, as there is no industry standard for breeding chicken. The overarching principle of free range is that chickens are not in super high-density spaces where they do not have room to move around.

Free range chickens generally have access to outdoor space where they are able to roam, have a minimum amount of continuous darkness per day, and are not kept in cages.

At Dineamic, our chicken is free range, and supplied by Hazeldene's who adhere to the standards set out by the Free Range Egg and Poultry Association (FREPA), and are among the first chicken farmers in Australia to become RSPCA approved.

For more information about their happy chickens, check out their website here.

GLUTEN

Gluten is a protein found in wheat, rye, barley, triticale and oats.

In those who have a gluten intolerance or who have Coeliac Disease, it can cause varying symptoms and damage to the lining of the small bowel.

The only true treatment of Coeliac Disease is to adopt a gluten free diet, which is becoming slightly easier thanks to greater awareness and availability of gluten free products on the market.

It is important to note that adopting a gluten free diet as a lifestyle choice may not be the healthiest option for everyone, you can read more about that here.

Read more about gluten and gluten free foods on the Victorian Government's Better Health website here.

GOOD FATS

Not all fat is created equal, and fats as a whole are not the enemy! There are a number of different types of fats, with unsaturated fats being considered ‘healthy’ due to their role in reducing the risk of heart disease and lowering cholesterol.

To read more about healthy fats and where to fine them, check out our post here.

GRASS FED BEEF

Grass fed beef is exactly what it sounds like - beef that are raised on green pasture where they can graze on grass. Our beef comes from farmers who put the welfare of their animals as one of their top priorities.

HEALTH CLAIMS

Health claims are statements that brands make about the health attributes of their products (food or otherwise).

Broken down into three tiers with strict benchmarks, these are claims that may help make sense of the numbers in the nutritional panel

  • Nutrition content claim
  • General level health claim
  • High level health claim

Examples include: Gluten Free, Dairy Free, No Added Sugar, High Fibre, Low Carb etc.

For more information on this and understanding food labels, check out our Go-To Guide for Understanding Food Labels here.

KETO

Originally created in 1921 by physician, Russel Wilder, from the Mayo Clinic, the ketogenic diet (or keto diet for short) is a high fat, low carbohydrate diet with moderate amounts of protein.  It involves dramatically reducing your carbohydrate intake and replacing it with fat. This reduction in carbs puts your body into a metabolic state called ketosis.

For more information about the Keto Diet and its positives and negatives, check out our previous post here.

LACTOSE

Lactose is a sugar in milk that gets broken down by the enzyme lactase in the small intestine.

Those who are lactose intolerant have a reduced ability to digest lactose as they do not have enough lactase to break it down. This can result in bloating, abdominal pain and other symptoms, depending on the individual.

Many individuals who suffer from lactose intolerance are able to consume hard or aged cheeses without the same symptoms, as these tend to contain less lactose.

Check out the Victorian Government's Better Health website for more info on lactose & lactose intolerance here.

MINDFUL EATING

Mindful eating involves focusing your full attention and awareness on the experience of eating. When you eat mindfully you pay attention to the colours, flavours, textures, temperature, and even the sound of eating, how your body feels (hungry, full, nourished, satisfied), and how the mind acts when we’re eating.

Mindful eating has been shown to improve overall wellbeing, reduce binge eating, help with weight management and to stop snacking just to name a few.

For a more in-depth look at mindfulness and mindful eating, read the blog post here

MYLK or MILK ALTERNATIVES

Plant based alternatives to dairy that can take the form of coconut milk (straight from the coconut), or soy milk, oat milk and nut milks that are produced by soaking the chosen ingredient in water, then straining off the solids. The results are delicious alternatives that have a range of uses including milk for coffee that you can’t tell isn’t from a cow!

Check out our post on our favourite Milk Alternatives here.

NUTRITIONIST

A nutritionist will usually have completed a tertiary qualification in any number of fields, including nutrition, food science and public health. The main role of a nutritionist is to help people achieve optimal health by providing information and advice about health and food choices.

OMEGA-3s

Omega-3 is short for omega-3 polyunsaturated fatty acids. There are 3 main types of omega-3s; ALA (α-Linolenic acid), EPA (Eicosapentaenoic acid) and DHA (Docosahexaenoic acid) all of which are considered ‘essential’ as they cannot be made in the body without a dietary source.

They’re brilliant for heart health in particular and foods high in Omega-3s include oily fish, walnuts, chia seeds, hazelnuts, soybeans and tofu, and legumes.

PLANT-BASED

Another way of saying vegetarian or vegan – foods that are plant based have no meat, and often flexitarians will be omnivores, but eat ‘plant-based’ a few days per week.

PRESERVATIVES

Preservatives are natural or chemically derived and are designed to delay food going bad. While some foods have naturally occurring preservatives, it is not uncommon to find preservatives added to food in order to give them a longer shelf life.

At Dineamic, we do not add preservatives to our food, opting instead to use freezing food as a method of preservation.

One thing that is important to note, is that some ingredients do have naturally occurring preservatives which are just a part of their chemical make-up. Tomatoes are a great example here - they contain citric acid.

PROCESSED FOOD

‘Processed’ can be anything that is changed, prepared or packaged. So technically speaking a lot of what we buy is processed including a bag of spinach from the supermarket. But if we look deeper, we can break processed food down to processed or ultra-processed.

PROCESSED FOOD: Foods that are altered deliberately for safety (e.g. pasteurising milk), textural purposes, convenience (e.g. chopped up veggies) to evolve the raw ingredient from ground level to being edible.

ULTRA-PROCESSED FOODS: Those that are either chemically or dramatically changed from its original state through the addition of ingredients or several manufacturing steps (e.g. milling, extrusion, moulding). Think hot dogs, chicken nuggets and high fructose corn syrup.

RECOMMENDED DAILY INTAKE

Also called RDI, this is the approximate recommended daily intake of essential nutrients to meet the nutritional needs of healthy individuals. These requirements will vary slightly based on your age and gender.

Food products are generally required to show the nutritional information of their products based on a per serve basis, and also per 100g to make it straight forward to compare across brands. Also included may be the % of RDI where relevant, which shows how much of your daily intake you are getting based on a serve.

To read more about RDI and what these are for you, head here.

VEGAN

The Vegan Society defines veganism as:

"A philosophy and way of living which seeks to exclude—as far as is possible and practicable—all forms of exploitation of, and cruelty to, animals for food, clothing or any other purpose; and by extension, promotes the development and use of animal-free alternatives for the benefit of humans, animals and the environment. In dietary terms, it denotes the practice of dispensing with all products derived wholly or partly from animals."

In other words, the diet eliminates all animal or animal-derived products (including meat, fish, dairy, eggs and honey) and instead opts for plant-based foods.

VEGETARIAN

The vegetarian diet removes meat and fish from the diet and focusses on eating plant-based.

Unlike the vegan diet, a vegetarian diet still includes animal-derived products such as eggs, honey and dairy.

 

Tell us in the comments what else you would like us to add to the list!

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