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Terms of Service

DINEAMIC 100% SATISFACTION GUARANTEE

We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at team@dineamic.com.au. We’re happy to provide you with a credit for that meal to use on your next order.

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products.

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

For more information on refunds, please refer to our refund policy.

PLACING AN ORDER FOR PRODUCTS

You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions. 

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store. 

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store. 

DELIVERY OF PRODUCTS

We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfill your order that we have accepted.

Delivery Timing

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Delivery Procedure

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

Apartment Deliveries

For the convenience and safety of both our drivers and customers, we kindly ask that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions for a secure location within the apartment complex where the driver can safely leave the order.

Our standard delivery practice for customers in apartment blocks or units is to deliver orders to the front of the building. Please note that our drivers cannot buzz apartments or make overnight calls to customers. Therefore, we recommend against choosing overnight deliveries for apartment blocks.

Responsibilities

It is your responsibility to ensure that the delivery day you select fits with your schedule. Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions. You agree that you’re permitted to accept deliveries at the shipping address you provide.

ACCEPTANCE OR REJECTION OF AN ORDER 

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.  

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.  

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.  

CANCELLING AN ORDER 

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:  

  • The requested products in that order are not available; or  
  • There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or  
  • The order has been placed in breach of these terms and conditions.  

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.  

You may cancel an order 5 business days prior to the selected date of delivery.  

We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or team@dineamic.com.au 

FEES AND CHARGES 

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):  

  • The purchase price of each product that is ordered;  
  • The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and  
  • Any other fees and charges set out in these terms and conditions.  

All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.  

The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.  

You acknowledge that:  

  • We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and  
  • All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).  

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:  

  • A product that you have ordered is not available and we have not provided you with a substitute; or  
  • You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.  

PAYMENT METHODS 

You must pay the fees and charges online using the online payment methods below:  

We accept the following payment methods:  

  • Visa; Visa Debit  
  • MasterCard; MasterCard Debit  
  • American Express  
  • PayPal  
  • AfterPay  
  • ZipPay  

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.  

PayPal may be used to make payment online by logging into your account and completing all necessary details.  

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions 

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions 

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.  

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.  

STOCK OUTAGES OR MISSING ITEMS IN DELIVERY 

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:  

  • When the product you have selected is not available; or  
  • If we are not able to supply the product that you have selected to you.  

When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.  

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.  

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

REFUND POLICY 

Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation. You must contact us on (03) 8669 0587 9am to 5 pm (AEST/AEDT) within 24 hours of the delivery time. 

We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law. 

PROMOTIONS & DISCOUNT CODES 

Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.  

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.  

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.  

Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.  

COUPON & GIFT VOUCHER USAGE 

Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.  

Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods. 

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Delivery Checker

We currently deliver to Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart and some regional areas. Enter your postcode below to see delivery cut offs and delivery days.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Delivery is free for all orders over $115. For orders under $115, a flat delivery rate of $15 applies.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Health Benefits of Extra Virgin Olive Oil

Health Benefits of Extra Virgin Olive Oil

Uncover the health benefits of Extra Virgin Olive Oil. 

But First, What is Extra Virgin Olive Oil?

Extra virgin olive oil (EVOO) is a healthy, very well-known cooking ingredient and has deep cultural significance in many cuisines and cultures across the world such as the Mediterranean diet. What may be less commonly known are its remarkable health benefits – and our recommendation to include them in your diet. What makes EVOO “extra virgin” is the first cold pressing of olives, preserving their natural antioxidants components and distinctive flavour1.

From drizzling it over salads to adding it to your morning coffee or as a dipping sauce for artisan bread, the versatility of extra virgin olive oil is boundless. In this exploration, we will uncover the key health benefits of EVOO, disease prevalence in Australia and EVOO’s potential impact, how to add EVOO into your diet, recommended intake and how to choose the right brand off the shelf.

In the face of concerning health statistics, incorporating EVOO into your diet can be a simple and impactful step towards a healthier lifestyle. 

Is Extra Virgin Olive Oil Good for Heart Health?

According to the most recent survey by the Australian Bureau of Statistics (ABS) between 2017-2018, approximately 1.2 million Australians experienced heart disease, stroke, and vascular disease2.

Numerous studies suggest that the consumption of this oil can contribute to cardiovascular health by reducing the risk of heart disease, stroke, and vascular diseases2,3. For example, according to a 2020 study published by the Journal of the American College of Cardiology, identified that participants who ingested as much as one tablespoon (13.5 g) of olive oil per day had a reduced risk of coronary heart disease by 18% over a long-term period3.

Compared to other plant-based oils, EVOO has the highest percentage of monounsaturated fat, which lowers the "bad" LDL cholesterol and increases "good" HDL cholesterol4. It has been shown to lower blood pressure and contain anti-inflammatory and antioxidant properties that are known to improve blood cholesterol levels and blood vessel function3,4.

Can Extra Virgin Olive Oil Help Manage Type 2 Diabetes Mellitus (T2DM)?

The ABS reported approximately 998,100 Australians experienced Type 2 Diabetes during 2017-2018, which highlights the increasing prevalence of this metabolic disorder2.

For those currently type 2 diabetic or pre-diabetic, introducing extra virgin olive oil into daily meals can offer many benefits. EVOO is low on the glycaemic index (GI) and helps regulate average blood sugar levels (HbA1c), promoting better glucose control5. A 2017 systematic review published in the National Library of Medicine, concluded that participants who ingested 1.0 - 1.5 tablespoons (15 g - 20 g) of EVOO per day saw a significantly decreased risk of T2DM5.

Additionally, the analysis data provides evidence that EVOO can be beneficial for the prevention and management of diabetes5. The review makes note on the significance of the Mediterranean diet, approximately two-thirds of vegetable fats are found in their cuisine including EVOO5. There have been many links between this diet and the reduced risk of T2DM5.

Can Eating Extra Virgin Olive Oil Help with Weight Loss?

Throughout 2017-2018, the ABS identified that 67% of Australian adults or 12.5 million people, were overweight or obese – an increase from 63.4% in the previous 2014-2015 survey2.

If you are amongst the majority of Australian adults struggling with weight, the polyphenols in extra virgin olive oil can assist in body weight reduction and weight management6.

You can think of polyphenols as small compounds packed with antioxidants protecting your body against free radicals – they are associated with enhanced metabolism, promotes satiety (the feeling of being full) and appetite control6.

A 2022 study found that the presence of EVOO in the diet optimised the circulation of cholesterol and triglycerides in the body, ultimately reducing LDL (bad cholesterol) oxidation, preventing inflammation in the arteries and an overall reduction in body fat6.

Can Extra Virgin Olive Oil Contribute to a Healthy Brain?

Alzheimer’s disease, the most common form of dementia has been estimated to affect between 40 million – 50 million individuals worldwide7. Although prevalence is quite high, there are many preventative factors that can protect the brain such as diet7. EVOO present in the diet has been associated with being a protective factor to help prevent and even halt the progression of Alzheimer’s disease7.

Additionally, in the 2013 PREDIMED-NAVARRA clinical trial on 522 individuals, the consumption of a Mediterranean diet supplemented with EVOO, and nuts resulted in improved cognitive function in their participants7.

It is important to note that individual responses to EVOO may vary, however, our team at Dineamic highly advocates incorporating EVOO into your diet. The compelling research, though not universally applicable, highlights the potential benefits that adding EVOO can offer to your overall mental health.

How Much Extra Virgin Olive Oil Can I Eat Per Day?

Extra Virgin Olive Oil is considered a healthy fat; however, it is quite high in calories. According to research, the average adult is recommended to consume around 2-3 tablespoons of EVOO per day to receive its health benefits8. For children the recommended intake is slightly less, around 1-2 tablespoons per day8.

If you are counting your calories, 1 tablespoon of EVOO is equivalent to 119 calories or 498 kJ.

Amount

Calories

Kilojoules (kJ)

1 tablespoon

119

498

2 tablespoons

238

996

3 tablespoons

357

1,494

How Do I Add Extra Virgin Olive Oil To My Meals? 

EVOO is very a versatile ingredient which can be used on the pan or simply added to your dish straight from the bottle.

There is no single definition of the Mediterranean diet, it can be considered a way of eating based on the traditional cuisines of countries such as Spain, France, Monaco, Italy, Croatia, Bosnia, Greece, Turkey and many more.

The foundation of this diet is plant foods such as fruits, vegetables, herbs, nuts and whole grains and complimenting these foods with seafood, red meats and healthy fats9.

If you wish to follow this type of diet, use these tips to help you get started:

  • Eat more fruits and vegetables: Aim to consume 2 servings of fruit and 4 servings of vegetables per day.
  • Use healthy unsaturated fats from plants such as EVOO or Avocado Oils
  • Consume Seafood: Aim to have 1 serving of oily fish (Salmon, tuna, mackerel, herring) or shellfish around 2-3 times a week. Avoiding deep fried dishes.
  • Snacking on nuts: Aim to consume around a cup of nuts per day.

Additionally, our menu offers a Mediterranean inspired Beef Chilli Con Carne which is cooked with approximately 1 tablespoon of olive oil. To get in your daily requirement, you can simply drizzle 1 or 2 tablespoons on-top of this meal!

How To Choose the Right Brand of Extra Virgin Olive Oil.

Look for certifications such as the “Certified Australian EVOO trademark”. You can visit their website which lists all Australian Olive Oil brands that have been certified to help you choose the best on your next trip to the supermarket!

Website: https://australianextravirgin.com.au/brands/

If you want to choose a brand outside of Australia, check the country and time of bottling. EVOO bottled in Mediterranean countries such as Italy are higher in quality. The fresher the bottle the higher the polyphenol content.

Written by James Pun-McConnell

 

Frequently Asked EVOO related Questions:

How much EVOO should I eat per day?

For the average adult, it is recommended to consume 2 – 3 tablespoons of EVOO per day.

If you have any special dietary requirements, it is recommended to consult a nutritionist or dietician so they can provide guidance to your individual needs.

Can my kids have Extra virgin olive oil?

Yes! However, it is recommended to consume around 1 – 2 tablespoons of EVOO per day.

What temperature can I heat EVOO?

The smoke point of Extra Virgin Olive Oil is between 190–207 °C which is a safe choice for cooking methods such as pan frying.

 How long can I keep EVOO on the shelf?

Once bottled it has a shelf life of 18-24 months. We recommend checking the bottling date to ensure it is between these times. After opening, EVOO is best consumed within 30-60 days.

References

  1. Grades of olive oil [Internet]. Olive Wellness Institute; 2023 [cited 2023 Nov 10]. Available from: https://olivewellnessinstitute.org/extra-virgin-olive-oil/grades-of-olive-oil/
  2. Australian Bureau Statistics National Health Survey: First Results, 2017-18 financial year [Internet]. [cited 2023 Nov 10]. Available from: https://www.abs.gov.au/statistics/health/health-conditions-and-risks/national-health-survey-first-results/latest-release
  3. Guasch-Ferré M, Liu G, Li Y, Sampson L, Manson JE, Salas-Salvadó J, et al. Olive oil consumption and cardiovascular risk in U.S. adults. Journal of the American College of Cardiology. 2020;75(15):1729–39. doi:10.1016/j.jacc.2020.02.036
  4. The benefits of adding a drizzle of olive oil to your diet [Internet]. 2023 [cited 2023 Nov 10]. Available from: https://www.heart.org/en/news/2022/09/28/the-benefits-of-adding-a-drizzle-of-olive-oil-to-your-diet
  5. Schwingshackl L, Lampousi A-M, Portillo MP, Romaguera D, Hoffmann G, Boeing H. Olive oil in the prevention and management of type 2 diabetes mellitus: A systematic review and meta-analysis of Cohort Studies and Intervention Trials. Nutrition & Diabetes. 2017;7(4). doi:10.1038/nutd.2017.12
  6. Seidita A, Soresi M, Giannitrapani L, Di Stefano V, Citarrella R, Mirarchi L, et al. The clinical impact of an extra virgin olive oil enriched Mediterranean diet on Metabolic Syndrome: Lights and shadows of a nutraceutical approach. Frontiers in Nutrition. 2022;9. doi:10.3389/fnut.2022.980429
  7. Millman JF, Okamoto S, Teruya T, Uema T, Ikematsu S, Shimabukuro M, et al. Extra-virgin olive oil and the gut-brain axis: Influence on gut microbiota, mucosal immunity, and cardiometabolic and cognitive health. Nutrition Reviews. 2021;79(12):1362–74. doi:10.1093/nutrit/nuaa148
  8. Gaforio et al. (2019) ‘Virgin olive oil and health: Summary of the III international conference on virgin olive oil and health consensus report, Jaen (Spain) 2018’, Nutrients, 11(9), p. 2039. doi:10.3390/nu11092039
  9. Mediterranean diet for heart health [Internet]. Mayo Foundation for Medical Education and Research; 2023 [cited 2023 Nov 10]. Available from: https://www.mayoclinic.org/healthy-lifestyle/nutrition-and-healthy-eating/in-depth/mediterranean-diet/art-20047801
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