Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Free delivery on meal orders valued over $130 (before any discounts). Does not include snacks and drinks.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Covid-19 effects 2022: Out of stock & Menu Changes

By Alicia McIntyre Jan 7, 2022

Hey you,

We’re currently having trouble maintaining our stock levels, we apologise for any inconvenience this has caused you in your recent orders.

As you’re aware, the transmission of Covid-19 is causing a large number of the population to be in isolation, including our staff. We're running off a smaller team than usual to cook and pack your orders.

Our local suppliers are also feeling these effects, meaning we're experiencing supply chain issues with our fresh ingredients.

Deliveries are delayed within all steps of the process as our partners experience staff shortages and an increase in demand as you - our customers - are isolating too.

So, we can serve you better, we have decided to temporarily make a portion of our menu unavailable, allowing us to produce your fan favourites to our high standards and fulfil your orders.

To our Victorian customers, we have temporarily increased your lead time to 5 days, so we can fill your orders as accurately as possible.

We appreciate your patience and support in these difficult times. As we navigate through the next chapter of this pandemic, let's be be empathetic and kind to everyone.

Wishing you and your family good health.

Dineamic.

PS: Dineamic’s focus remains on the health and safety of you—our customer—and our team. Our safety and hygiene standards remain high, plus we are taking additional measures to avoid transmission and will continue them for the foreseeable future.

It might also be a good time to look back at our blog we wrote on Staying Healthy at Home.