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Terms of Service

DINEAMIC 100% SATISFACTION GUARANTEE

We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at team@dineamic.com.au. We’re happy to provide you with a credit for that meal to use on your next order.

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products.

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

For more information on refunds, please refer to our refund policy.

PLACING AN ORDER FOR PRODUCTS

You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions. 

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store. 

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store. 

DELIVERY OF PRODUCTS

We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfill your order that we have accepted.

Delivery Timing

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Delivery Procedure

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

Apartment Deliveries

For the convenience and safety of both our drivers and customers, we kindly ask that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions for a secure location within the apartment complex where the driver can safely leave the order.

Our standard delivery practice for customers in apartment blocks or units is to deliver orders to the front of the building. Please note that our drivers cannot buzz apartments or make overnight calls to customers. Therefore, we recommend against choosing overnight deliveries for apartment blocks.

Responsibilities

It is your responsibility to ensure that the delivery day you select fits with your schedule. Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions. You agree that you’re permitted to accept deliveries at the shipping address you provide.

ACCEPTANCE OR REJECTION OF AN ORDER 

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.  

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.  

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.  

CANCELLING AN ORDER 

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:  

  • The requested products in that order are not available; or  
  • There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or  
  • The order has been placed in breach of these terms and conditions.  

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.  

You may cancel an order 5 business days prior to the selected date of delivery.  

We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or team@dineamic.com.au 

FEES AND CHARGES 

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):  

  • The purchase price of each product that is ordered;  
  • The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and  
  • Any other fees and charges set out in these terms and conditions.  

All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.  

The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.  

You acknowledge that:  

  • We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and  
  • All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).  

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:  

  • A product that you have ordered is not available and we have not provided you with a substitute; or  
  • You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.  

PAYMENT METHODS 

You must pay the fees and charges online using the online payment methods below:  

We accept the following payment methods:  

  • Visa; Visa Debit  
  • MasterCard; MasterCard Debit  
  • American Express  
  • PayPal  
  • AfterPay  
  • ZipPay  

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.  

PayPal may be used to make payment online by logging into your account and completing all necessary details.  

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions 

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions 

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.  

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.  

STOCK OUTAGES OR MISSING ITEMS IN DELIVERY 

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:  

  • When the product you have selected is not available; or  
  • If we are not able to supply the product that you have selected to you.  

When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.  

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.  

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

REFUND POLICY 

Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation. You must contact us on (03) 8669 0587 9am to 5 pm (AEST/AEDT) within 24 hours of the delivery time. 

We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law. 

PROMOTIONS & DISCOUNT CODES 

Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.  

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.  

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.  

Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.  

COUPON & GIFT VOUCHER USAGE 

Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.  

Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods. 

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Delivery Checker

We currently deliver to Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart and some regional areas. Enter your postcode below to see delivery cut offs and delivery days.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Delivery is free for all orders over $115. For orders under $115, a flat delivery rate of $15 applies.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Q&A with Emily Mannix from the Melbourne Vixens

Q&A with Emily Mannix from the Melbourne Vixens

Dineamic Ambassador | Emily Mannix from the Melbourne Vixens

We recently caught up with Dineamic Ambassador & Melbourne Vixen, Emily Mannix to chat about her time on the court, what she gets up to off the court and how Dineamic fits in with her busy life. Here’s what she had to say.

 

Dineamic: We’ve had the chance to get together with you in the past, but for those out there who may not know you, can you tell a little about your role on the court?

Emily:  Sure! I play as a Defender in GK and GD for the Melbourne Vixens netball team, and I’m now in my fourth year playing with the team.

 

D: Can you tell us a little about what you like to get up to when you’re not on the court?

E: When I’m not on the court, which is a lot of the time, I love getting outdoors. I have to travel quite a bit between home in St Leonards (VIC) and training and matches in Melbourne or interstate, so in my spare time I love catching up with friends and family, going on adventures like camping and exploring new walking trails in my area and along the surf coast. It’s a good way to get away from it all, especially when there’s no phone reception.

 

D: Someone told us you’ve also started flipping houses, can you tell us a bit about that?

E: My partner & I recently flipped our first house, and now we’re on to the second which is our next big adventure. It does help that some of my family are builders, so they get recruited to help us from time to time. It’s hard work and time consuming, but it’s also heaps of fun and really rewarding.

 

D: What do you find most difficult about eating well while being so busy?

E: Because I live a fair distance from training, I struggle with planning a good meal around travel/training time. Being organised and prepared is essential in making sure I am eating the right foods to help fuel and refuel my body.

 

D: What do you like about Dineamic & how does it fit in to your busy life?

E: Dineamic is a lifesaver. Sometimes I get home quite late from training, or there isn't much in the pantry to make a good lunch, and sometimes, I just cannot be bothered cooking. Having a nutritious, tasty meal on hand that can be heated up and eaten straight from the pack is amazing. It tastes just as good as a home cooked meal as well.

 

D: What are the challenges with getting your diet right for training?

E: The challenges I face is eating enough food, but also the right food before training. Having to leave so far in advance to training time sometimes makes it hard to plan what and when to eat so that by the time I need to step on court or hit the gym, my body is fuelled and raring to go.

Dineamic is great because it’s quick, easy and delicious and the different options mean that no matter what, there's always something in my freezer that tickles my fancy. The Power Balls are also a great snack to take in the car for the trip up.

 

D: What is your go-to Dineamic meal?

E: My absolute favourite is the Mushroom and Chicken Risotto. It tastes exactly like a home cooked meal and is a great post training dinner. I love eating it straight out of the tray, you don’t need to add anything to it, just toss it in the microwave & dinner is good to go.

 

D: What is your favourite way to serve Dineamic?

E: Like with the Chicken & Mushroom Risotto, I usually eat it straight from the container. I’m generally starving when I get home from training, so no time to waste!

On days when I have a bit more time I'll add some sides. If I have one of the curries I like to add some rice and Greek yoghurt. I also like to add a side salad to the Beef Lasagne and even some garlic bread, because who doesn't love garlic bread?!

The soup options have been awesome lately because it’s been freezing cold in Melbourne & Geelong.

 

D: You recently injured yourself on-court and are recovering from that with the hope you’ll get to return before the season ends. Do you have any advice on recovering from injury & getting back to training?

E: Mine was a bit of a nasty injury to my hand, and means that I can’t catch or throw a ball with it at the moment, but I’m following the guidance of my doctors and taking it easy on my hand for now. The good thing is that because it’s my hand, I can still keep my fitness up by training without a netball so that when my hand has recovered, I’ll be ready to get back on the court.

My advice would be to follow the instructions of your doctors, everyone is different, and every injury is as well. If you give yourself the time to recover fully rather than forcing it, the road to recovery is often a smoother one with less risk of reinjuring yourself.

Keeping your strength and fitness up in other ways and maintaining a good diet are also important, then when your injury has healed, you’ll be able to get back out there sooner rather than later.

 

To find out more about Emily, check out her profile on the Melbourne Vixens website, and to get tickets to the high-intensity matches that are coming up, click here.

 

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