FREE SHIPPING on orders over $115

Terms of Service


We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at We’re happy to provide you with a credit for that meal to use on your next order.

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products.

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

For more information on refunds, please refer to our refund policy.


You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions. 

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store. 

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store. 


We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfill your order that we have accepted.

Delivery Timing

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Delivery Procedure

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

Apartment Deliveries

For the convenience and safety of both our drivers and customers, we kindly ask that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions for a secure location within the apartment complex where the driver can safely leave the order.

Our standard delivery practice for customers in apartment blocks or units is to deliver orders to the front of the building. Please note that our drivers cannot buzz apartments or make overnight calls to customers. Therefore, we recommend against choosing overnight deliveries for apartment blocks.


It is your responsibility to ensure that the delivery day you select fits with your schedule. Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions. You agree that you’re permitted to accept deliveries at the shipping address you provide.


We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.  

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.  

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.  


We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:  

  • The requested products in that order are not available; or  
  • There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or  
  • The order has been placed in breach of these terms and conditions.  

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.  

You may cancel an order 5 business days prior to the selected date of delivery.  

We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or 


We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):  

  • The purchase price of each product that is ordered;  
  • The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and  
  • Any other fees and charges set out in these terms and conditions.  

All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.  

The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.  

You acknowledge that:  

  • We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and  
  • All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).  

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:  

  • A product that you have ordered is not available and we have not provided you with a substitute; or  
  • You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.  


You must pay the fees and charges online using the online payment methods below:  

We accept the following payment methods:  

  • Visa; Visa Debit  
  • MasterCard; MasterCard Debit  
  • American Express  
  • PayPal  
  • AfterPay  
  • ZipPay  

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.  

PayPal may be used to make payment online by logging into your account and completing all necessary details.  

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions 

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions 

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.  

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.  


You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:  

  • When the product you have selected is not available; or  
  • If we are not able to supply the product that you have selected to you.  

When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.  

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.  

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 


Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation. You must contact us on (03) 8669 0587 9am to 5 pm (AEST/AEDT) within 24 hours of the delivery time. 

We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law. 


Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.  

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.  

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.  

Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.  


Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.  

Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods. 

Your cart

Your cart is empty

Check out our delicious nutritious meals.

Delivery Checker

We currently deliver to Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart and some regional areas. Enter your postcode below to see delivery cut offs and delivery days.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Delivery is free for all orders over $115. For orders under $115, a flat delivery rate of $15 applies.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Mental Health Month

Mental Health Month

Dineamic Blog | Mental Health & Nutrition

It’s time for some serious talk. 1 in 5 of us would have suffered from a mental health disorder in the past year and over our lifetime that ‘1 in 5’ switches to 1 in 2. Scary right? But it’s time that we recognize the stats & start a conversation.

October marks Mental Health month, a chance for us to take a step back and think about our mental health, understand the importance of it, and encourage those around us to seek help if they need it.  When it comes to tackling mental health disorders many of us often look to exercise, learning new skills, mindfulness, connecting with others, and medication to help manage things. And while there’s no doubt that each of these methods plays a key role in the management and treatment of mental health disorders, what if we told you that what goes into your diet could also affect your mental health?


The gut-brain connection involves a two-way communication between the central nervous system (controls body and mind) and the enteric nervous system (controls the gastrointestinal system) linking emotion and cognition together with the gut. So, when we’re stressed out our brains can link emotional and cognitive areas of the brain with peripheral functioning of the gut potentially leading to abdominal pain or other gastrointestinal symptoms. On the other hand, when we have a poor diet and lack a diverse gut microbiota our gut can stimulate inflammatory responses to the brain which can affect mood and changes in behaviour.  

It’s a lot more common than you think as well, let’s have a look at this example:



Research suggests that eating high carbohydrate, low protein and low-fat foods can lead to a surge in the ‘feel-good hormone’, serotonin.

How? Well there is one theory that suggests that when carbohydrates release insulin, it triggers the entry of ‘tryptophan’ into the brain. Tryptophan is the key amino acid that forms of the building block of serotonin, so without it there would be no serotonin. Based on that you’d think that more tryptophan we have, then more serotonin we have & the happier we are, right? Unfortunately not.

Protein is the culprit in ruining that dream we’re afraid, as the minute you introduce too much protein into your diet the effects become redundant due to other competing amino acids trying to cross the blood brain barrier.  In fact, you would have to boost the tryptophan through either supplementation or consuming pure starch to see the effects. Even potatoes, rice and flour contain too much protein. We know, bummer.

Contrary to this, other studies have repeatedly found positive effects with the more carbs consumed, the happier the subject. Moreover, studies that investigated low carb vs high carb diets often found improvements in mood, anxiety and depression in subjects following the high-carb diet1,2. However most trials are limited in duration and may only represent the short term advantages of a high carb diet which may be highlighting the avoidance of the ‘carb flu’

Although research is limited and quite complex, choosing complex carbohydrates, such those found in fruits, vegetables and wholegrains, will result in a more gradual release of insulin for potentially a more lasting effect on brain chemistry, energy and mood.


A diet high in antioxidants and anti-inflammatory foods such as fruits, vegetables and nuts can lower oxidative stress and inflammation protecting the brain from damage. Inflammation on the brain are also known to affect the neurotransmitters, dopamine and serotonin, which can contribute to decreased mental health. We recommend bumping up the berries, beans, dark chocolate (yasss!) and dark leafy greens.

Dineamic Breakout | Neurotransmitters


Linking back to a healthy gut, diets high in prebiotic and probiotic foods and drinks may assist in colonising the gut to ensure a diverse gut flora which helps with proper hormone production for mood regulation. Do note that this area of study is relatively new so research often shows mixed results in the direct benefits with anxiety and depression. We say proceed with caution and opt for fermented foods (e.g. yoghurt, kimchi, sauerkraut) instead of formulated supplements. No matter the reasoning, a happy gut is always a good thing!


Reviews have indicated that a noticeable feature of patients suffering from mental health disorders were also deficient in essential vitamins (e.g. folate), minerals (e.g. magnesium) and omega-3 fatty acids3,4,5,6. A theory to explain this connection is that these nutrients are all precursors to neurotransmitters and those that are suffering from mental health conditions like depression are often deficient in neurotransmitters (serotonin, dopamine, noradrenaline and GABA).


Our brain is the fattiest organ in the body. Therefore, fats play a critical role on the brains ability to function and on our emotional and cognitive centres.

Researchers have long suspected the decline in consumption of omega-3 fatty acids as a factor in the increasing trend in higher incidences of major depression. This hypothesis stemmed from their ability to induce antidepressant effects when administered through daily supplementation. However, omega-3 fatty acid doses at 3g or higher did not exert a better effect and worked in opposition for those taking other medications.

Demographic data has shown that those that eat more fish had a lower incidence of mental disorders. Deficiencies in DHA (the other omega-3 fatty acid) have also led to lower serotonin, dopamine and norepinephrine all neurotransmitters in the good mood centre.

For an Omega-3 boost choose: Soy & Ginger Glazed Salmon with Vegetable Fried Rice, Salmon Risotto


Research published by the Journal of Biological Psychiatry indicated that patients provided with 0.8mg of folic acid a day or 0.4mg of vitamin B12 a day lead to decreased depressive symptoms. Clinical trials have also indicated that vitamin B12 were also shown to delay the onset of dementia although administration of this was strictly in a precise timing window.

Choose: Broccoli, Spinach and Kale Soup, Roasted Beef Fillet with Root Vegetables and Mushroom Sauce, Beef Lasagne.


This same study also found that magnesium given at 125-300 mg with each meal and at bedtime also lead to recovery from major depression in less than 7 days for ‘most’ patients.

Choose: Soy & Ginger Salmon with Hokkien Noodles & Steamed Vegetables.


When you think iron, you think blood. What you might not know is that iron deficiency or anaemia during infancy are also linked to changes in cognitive functions and is also linked to apathy, depression and rapid fatigue caused in part by the a lack of transporting oxygen to the brain.  

Choose: Korma Lamb Curry, Salmon RisottoChicken Burrito Mix.

Although this area of research linking nutrition and psychiatry is relatively new and for the most part based on observational studies, this field is growing.

The great thing is that nowadays mental health is better recognised, diagnosed, understood and treated, and if food can play a role in managing and treating mental health conditions, then it’s a step in the right direction. The things that we’ve mentioned above and the role they play in overall wellbeing are great to recognise, as it is another reminder of the benefits of a balanced diet that incorporates all of the food groups as recommended in the Australian Guide to Healthy Eating.

This month we challenge you to eat well, enjoy food with friends, and start a conversation about mental health.

To find out more head here for mental health month resources.

Previous post
Next post
Back to Blog