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Terms of Service

DINEAMIC 100% SATISFACTION GUARANTEE

We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at team@dineamic.com.au. We’re happy to provide you with a credit for that meal to use on your next order.

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products.

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.

For more information on refunds, please refer to our refund policy.

PLACING AN ORDER FOR PRODUCTS

You may order products by selecting and submitting your order through the online store in accordance with these terms and conditions. 

Any order placed through the online store for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. 

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the online store. 

By placing an order, you agree to provide us with current, complete, and accurate details when asked to do so by the online store. 

DELIVERY OF PRODUCTS

We will only deliver products ordered through the online store to a location where we provide delivery services. During the ordering process, you need to select your order delivery date based on our stipulated delivery days and times for us to deliver your order to you. You also agree to provide us with complete and accurate information to enable us to fulfill your order that we have accepted.

Delivery Timing

We will aim to deliver during the date and window that you select. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so, and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible. Any deliveries made within one hour of the chosen delivery window are not considered early or delayed, and goods will not be compensated for.

Delivery Procedure

Our standard procedure is to deliver the products to the front door at the relevant Delivery Address if we deem the premises safe and secure. Deliveries cannot be dropped at the back or side of a property or into garages or similar. This is for the safety of our drivers and the security of your property. Drivers are not permitted to open or unpack the box. Our drivers deliver in accordance with our terms and conditions and will leave your order at the door if no one is home.

Apartment Deliveries

For the convenience and safety of both our drivers and customers, we kindly ask that drivers are not required to enter customers' premises or go up to specific apartment levels. Instead, we encourage customers to meet the driver downstairs to retrieve their orders or provide detailed instructions for a secure location within the apartment complex where the driver can safely leave the order.

Our standard delivery practice for customers in apartment blocks or units is to deliver orders to the front of the building. Please note that our drivers cannot buzz apartments or make overnight calls to customers. Therefore, we recommend against choosing overnight deliveries for apartment blocks.

Responsibilities

It is your responsibility to ensure that the delivery day you select fits with your schedule. Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions. You agree that you’re permitted to accept deliveries at the shipping address you provide.

ACCEPTANCE OR REJECTION OF AN ORDER 

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the online store or in your order.  

Each order placed for products through the online store that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you, in accordance with these terms and conditions.  

If we reject an order placed through the online store, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.  

CANCELLING AN ORDER 

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:  

  • The requested products in that order are not available; or  
  • There is an error in the price or the product description posted on the online store, in relation to the relevant product in that order; or  
  • The order has been placed in breach of these terms and conditions.  

If we do so, then we will endeavour to provide you with reasonable notice of the cancellation and will not charge you for the cancelled order, if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.  

You may cancel an order 5 business days prior to the selected date of delivery.  

We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or team@dineamic.com.au 

FEES AND CHARGES 

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):  

  • The purchase price of each product that is ordered;  
  • The delivery fee provided to you at the time you selected the relevant delivery window when placing your order (“Delivery Fee”); and  
  • Any other fees and charges set out in these terms and conditions.  

All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.  

The purchase price of each product is shown on the product list on the online store at the time you place your order. The purchase price of a product on the online store may not be the same or correspond to the prices in any of our supermarkets for the same product.  

You acknowledge that:  

  • We are not required or obliged to match any prices for any products, including matching any prices for a product that is available through the online store at our store location or vice versa; and  
  • All pricing displayed on the online store may differ depending on the postcode you have selected (for example, the price for a product in Sydney may differ to the price for that same Product in Melbourne).  

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order. If:  

  • A product that you have ordered is not available and we have not provided you with a substitute; or  
  • You cancel an order we will provide you with a refund back within 3-5 business days to your card of purchase to the value of the products that were not supplied to you.  

PAYMENT METHODS 

You must pay the fees and charges online using the online payment methods below:  

We accept the following payment methods:  

  • Visa; Visa Debit  
  • MasterCard; MasterCard Debit  
  • American Express  
  • PayPal  
  • AfterPay  
  • ZipPay  

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.  

PayPal may be used to make payment online by logging into your account and completing all necessary details.  

AfterPay may be used to make payment online if you have an account, and are approved by AfterPay. All fees and repayments must be made in accordance with AfterPay's Terms and Conditions 

ZipPay may be used to make payment online if you have an account, and are approved by ZipPay. All fees and repayments must be made in accordance with ZipPay's Terms and Conditions 

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.  

We will provide you with a receipt at the time of delivery which specifies the total fees and charges for the products in the order and the out of stock products, including the dollar value refunded to your card of purchase.  

STOCK OUTAGES OR MISSING ITEMS IN DELIVERY 

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. In this case, we will either refund the product or provide you with a substitute product:  

  • When the product you have selected is not available; or  
  • If we are not able to supply the product that you have selected to you.  

When substituting, we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. We will charge you the price of the product you ordered rather than the price of the substitute product.  

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items.  

Once we are reasonably satisfied that the item was not delivered to you, then we will provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or arrange for a re-delivery of the missing products at an agreed time. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

REFUND POLICY 

Please note that Dineamic does not offer a refund for change of mind. Refunds are provided at our discretion and may be offered for instances where products are damaged or faulty. In the instance a product is damaged or faulty, we may ask you to return the meal to us for investigation. You must contact us on (03) 8669 0587 9am to 5 pm (AEST/AEDT) within 24 hours of the delivery time. 

We will provide you with a credit to your relevant card account within 3-5 business days. Refunds will be processed using the same method that was used to make payment for the order. This includes via PayPal, AfterPay or ZipPay. 

Dineamic’s Refund Policy in no way undermines or contradicts your rights under Australian Consumer Law. 

PROMOTIONS & DISCOUNT CODES 

Dineamic will run promotions from time to time which can take varying forms, including discount offers, free product offers, and more. These are offered in good faith and in accordance with Dineamic's full Terms & Conditions.  

All promotions, discounts, and offers are at the discretion of Dineamic and can be changed or withdrawn at any time, and are not to be used in conjunction with any other offer, including discount codes or offers.  

For discounts and offers, including free products, the minimum spend requirement outlined must be met after any discounts have been applied. Promotions, where free products are offered, are subject to availability and products will be included with relevant orders upon their packing & delivery. Free products are provided on a first-come-first-served basis, while stock lasts, and can only be used once per person.  

Discount codes must be used in the check-out process at the time of placing your order and cannot be applied retroactively to claim back money paid for a product or order. Dineamic can change or withdraw discount codes at any time. Discounts that apply to 'first order' or 'new customers only' must be used when placing your first order and cannot be applied retroactively. Discounts are one per person and cannot be used by the same customer multiple times using different contact information. In cases where a customer abuses the use of discount codes, they will be asked to pay the amount discounted using the code, may have their order cancelled at Dineamic's discretion, or may be blocked from using Dineamic's online store.  

COUPON & GIFT VOUCHER USAGE 

Coupons and vouchers are created to give value to and reward our customers. At times, exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Dineamic) we may ask for additional information to validate its use, or in some circumstances revoke its use.  

Gift Vouchers may be purchased online for use by the purchasing customer or as a gift for another person. Gift vouchers purchased online may only be used for the online store and are not valid in-store. All purchases made on the online store, using a gift voucher, must comply with the terms and conditions. Any cost, that is not covered by the use of the gift voucher, must be paid for in full using one of the accepted payment methods. 

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Delivery Checker

We currently deliver to Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart and some regional areas. Enter your postcode below to see delivery cut offs and delivery days.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Delivery is free for all orders over $115. For orders under $115, a flat delivery rate of $15 applies.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Your Go-To Guide for Prenatal Nutrition

Your Go-To Guide for Prenatal Nutrition

Dineamic Blog | Prenatal Nutrition and Health

Good nutrition is super important during pregnancy to nourish both mum and bub, and to ensure you have the energy and nutrients to not only grow that demanding little baby, but also to go about living your life!

Read on to find out some of the main things to keep in mind!

Energy

We’ve all heard the old saying “eating for two” about pregnant women, right? Well in fact, this is not actually necessary! A growing foetus only really needs around 350-500 extra calories per day on top of your usual energy requirements. But it’s super boring counting calories all the time, particularly when you’re you know… growing a human… So just think of it as a couple of extra snacks, or an extra meal.

Nutrients

With a balanced diet containing all the food groups, comes a great assortment of nutrients - all of which play a role in keeping you healthy. But when it comes to pregnancy, there are some nutrients that you may need extra of, to help keep you & your baby fighting fit.

Folate

Folate is involved in the metabolism of nucleotides and amino acids; it is therefore essential for DNA synthesis and cell division. During pregnancy, folate is super important to help prevent neural tube defects in the foetus, particularly before falling pregnant and during the first trimester. The Recommended Daily Intake (RDI) of folate for pregnant women overall is 600µg per day, however this is much higher early on.

In the first trimester and prior to becoming pregnant, it is advised to also have an additional 400µg of folic acid per day as a supplement, in order to protect against neural tube defects. This is in large part because it’s difficult to consume 1000µg per day, unless you’re eating lettuce all day like a rabbit! Your pharmacist or doctor will be able to provide you with advice on the best supplement options as everyone has slightly different needs.

Foods to eat that are good sources of folate include green leafy vegetables such as spinach and lettuce, citrus fruits, beans, lentils, eggs, and fortified breads and cereals.

Our fave folate-rich Dineamic meals are Pumpkin and Kale Risotto, Grass Fed Beef Chilli Con Carne, or Broccoli, Spinach and Kale Soup.

Vitamin D:

Vitamin D plays a vital role in enhancing calcium absorption and maintaining bone health, and it occurs in two forms. One form is obtained from sunlight and the other from food, however it’s difficult to obtain enough Vitamin D from food alone and safe exposure to sunlight is important to reach the levels we require.

Many Australians are Vitamin D deficient (particularly in the southern states), and while extra Vitamin D isn’t really required during pregnancy, maternal deficiency does negatively impact the growing foetus. The recommended intake for women is 5µg per day. If you’re experiencing Vitamin D deficiency you may need to take a supplement, as advised by your doctor.

Foods to eat that are good sources of Vitamin D include fatty fish such as tuna, salmon and sardines, cheese, egg yolks, and fortified products.

Our go-to Dineamic meals for some extra Vitamin D include Soy and Ginger Glazed Salmon with Vegetable Fried Rice and our Atlantic Salmon Risotto.

Iron:

Iron is one that we’re sure you’ve heard about again and again, and for good reason! It’s responsible for carrying oxygen within our blood, and iron deficiency can wreak havoc on our bodies and make us feel fatigued. Iron deficiency during pregnancy can also lead to developmental delays for the baby.

The recommended daily intake of iron for women is 18mg per day, however this increases to 27mg per day for pregnant women. If you become iron deficient or anaemic during pregnancy, your doctor may recommend that you take an iron supplement. It’s important to follow your doctor’s advice on this as there is an upper level of intake for iron and if this limit is surpassed it can lead to iron toxicity.

There are two types of iron that we can obtain from food: haem and non-haem. Yes, that is a real word, we didn’t make it up, we promise! Haem iron can be found in animal products, while non-haem iron comes from plant sources. Because non-haem iron is not as easily absorbed, vegetarians and vegans need to ensure that they’re consuming enough additional iron from plant-based sources.

Dineamic Blog | Boost your Vitamin C

Foods that are good sources of haem iron: Red meat, poultry, and fish.
Foods that are good sources of non-haem (plant-based) iron: Tofu, legumes, green leafy vegetables, rolled oats, almonds, cashews, fortified cereals/breads.

Try Dineamic’s Bircher Muesli with Berries, Minestrone & Quinoa Soup, Moroccan Beef Meatballs with Sweet Pot + Broc, or our Korma Lamb Curry with Rice

Iodine:

Put simply, our bodies need iodine to make thyroid hormones, and for effective bone and brain development during pregnancy.

The RDI for iodine increases in pregnancy from 150µg per day to 220µg, due to the added requirements of the growing baby and their development. Iodine deficiency in a developing foetus can be serious potentially leading to stunted growth and a negative impact on brain development.

Foods to eat that are good sources of iodine include seafood, dairy products, eggs, iodised salt, and fortified breads.

For iodine rich meals, try our Atlantic Salmon Risotto.

Refreshing H2O

We’re sure that you’re all drinking plenty of water each day and don’t need to be told how great it is! The recommendations suggest 2.6L per day for men and 2.1L per day for women, but of course this varies depending on the temperature, your physical activity, and a range of other factors.

Pregnant women do have increased fluid requirements due to expanding extracellular fluid space, the developing foetal needs and the amniotic fluid. But the good news is that this increase is only about 0.2L per day, which is only 1 extra glass. Easy peasy!

As long as you are eating a wide variety of foods from all of the main food groups during pregnancy, nutrient deficiency shouldn’t be a problem. Eat loads of fruit and vegetables in a range of colours and listen to your health care professionals about supplements as needed.

The main thing to remember is simply: Eat the rainbow!

Tell us in the comments what your ultimate pregnancy craving is and what you would like to read about next!

 

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